We are an online (e-commerce) store based in Ibadan, Oyo State, Nigeria, operating strictly online with a fulfillment center for order processing.

For any questions or assistance, you can easily reach us via: medithcare@gmail.com.

We’re always happy to help and ensure your shopping experience is smooth and safe.

We completely understand the thrill and desire of shopping in physically, and we wish we could offer you that experience. At the moment, we're a fully online store with no walk-in location. We operate only an order fulfillment facility, where every order is carefully packed. We chose this model because most of our customers are outside Oyo State, and our goal is to get your order safely to you, wherever you are in Nigeria.

When you shop on our website, you can:

• Shop anytime: We're open 24/7, from anywhere in the world.
• See complete product details: Every listing includes full product information, with clear expiration dates on all dated items.
• Know exactly what you're buying: We show the condition of each product openly. Any flaws, such as peeled or stained labels, smudged dates, or damaged containers, are shown in photos.
• Pay securely: Our payment process is built to keep your transactions safe.
• Receive your order reliably: We deliver nationwide, to your address or a pickup location near you.

Thousands of customers across Nigeria trust us for a smooth, safe, and hassle-free shopping experience. You're in good hands.

We want to assure you that we have never scammed anyone. Every order placed with us is fulfilled exactly as listed. To protect our customers, purchases can only be made through our official website, where product availability and details are accurately displayed.

For your safety:

• Please avoid commenting "I want" or "Is this available?" on our social media pages. Comments like these attract impostors posing as our representatives.
• To shop safely and confirm availability, always visit our website directly.
• We will never contact you first unless it concerns an order you have already placed.
• Our official and primary channel of communication is email.

Your trust means everything to us. We remain committed to giving you a safe, transparent, and reliable shopping experience.

Yes, absolutely! You're welcome to send the request to our team, and we'll gladly help you source it.

Here's how it works:

• Send us the product image or sample. Tell us the product name, the quantity you need, and any preferences, such as brand or size.
• We take it from there. Our team will review the item, check availability, and get back to you by email with the options and pricing.

Please note that we'll only contact you about your request through our official email, so please keep an eye on your inbox.

Thank you for trusting us with this. We look forward to helping you get exactly what you need!

Our website offers several payment options, including Bank Transfer, Card, USSD, and more. Choose whichever one you're most comfortable with.

Please note: We do not offer pay on delivery. Your order is confirmed only after full payment for both the products and delivery has been made.

Our logistics partners calculate delivery fees based on location and weight, so we can only process your order for delivery once the correct fee has been paid. If there's a shortfall, we'll email you to top up your delivery fee in these cases:

• Incorrect location selected: The fee you paid doesn't match your delivery address. For example, your address is in Abuja, but you selected the Ibadan (Oyo) rate at checkout.
• Weight exceeds the checkout limit: Your order is heavier than the weight (kg) shown at checkout. Wholesale buyers will also receive an email to top up their delivery fees.

Paystack confirms payments automatically. Right after you pay, you should receive two emails:

1. A payment receipt from Paystack.
2. An order confirmation from Medit Health.

If either email is missing, your payment may not have gone through, or you may have entered an incorrect email address at checkout.

We cannot manually verify accounts because Paystack generates a unique, one-time use account with a 30-minute expiration. Please complete your transfer within 10 minutes. Payments to expired accounts are automatically reversed.

We cannot manually verify accounts because Paystack generates a unique, one-time use account with a 30-minute expiration. Please complete your transfer within 10 minutes. Payments to expired accounts are automatically reversed.

Go to www.meditng.com, tap the search 🔍 icon to find your products, add them to your cart, and follow the checkout steps. Be sure to select the correct delivery category.

To request a cancellation, simply reply to your original order confirmation email. This is the fastest method, as our team can see your order details right away without needing to ask for extra information.

Which orders are not eligible for cancellation?

We cannot offer cancellations or refunds in these cases:

• Sale items: All items purchased on sale are final.
• Certain couriers: Orders shipped via GIG Logistics, GUO Logistics, DHL, or Sendbox are processed immediately and cannot be cancelled.
• Delivered orders: Once an order has been successfully delivered, it can no longer be cancelled.

Cancellation requests must be made within 3 hours of placing your order. We take pride in fast fulfillment, so orders move to the packing and sorting stage almost immediately. After the 3-hour window, we can no longer accept cancellation requests.

Can I cancel after my order has shipped?

Yes, but only if your delivery is within Ibadan and you are still within the 3-hour window. In this case:

• Refund deductions: Your refund will be issued minus the cancellation fee and the delivery fee.
• Refuse the package: You must refuse the package from the dispatcher. Please do not accept or open it, as a package that has been opened or accepted is no longer eligible for cancellation.

To cover non-refundable payment processing charges and administrative costs, we apply the following fees:

• Orders of ₦50,000 or below: ₦1,500 flat fee.
• Orders above ₦50,000: 3% of the total order value.

Examples

• ₦40,000 order (falls in the ₦50,000-or-below category)
  
  Cancellation fee: ₦1,500
  Refund: ₦40,000 - ₦1,500 = ₦38,500
  
  
• ₦120,000 order (falls in the above-₦50,000 category)
  
  Cancellation fee: 3% of ₦120,000 = ₦3,600
  Refund: ₦120,000 - ₦3,600 = ₦116,400
  
  

Why is there a fee for cancelling?

We understand that a deduction can be frustrating, but these fees cover costs our business cannot recover:

1. Non-refundable payment charges: When you pay online, the payment processor deducts a percentage as a merchant fee, and this is not returned to us if you cancel. For example, on a ₦100,000 order, the processor keeps ₦2,500. Refunding the full ₦100,000 would mean losing ₦2,500 of our own money.
2. Wasted materials: Most orders are packed within the first few hours, using customized delivery bags, bubble wrap, and printed delivery labels. Once a bag is sealed and a label is printed, neither can be reused for another customer, so they have to be discarded.
3. Labor: Our warehouse team has already spent time picking, sorting, and carefully packing your items so they arrive safely. The fee helps compensate for that effort.

How long does it take to get my refund?

Once your cancellation is approved, your refund will be sent back to your original payment method within 1-7 working days.

Because we sell edible products, we do not accept exchanges or returns. We encourage you to take your time before buying and read up on the products you're interested in (a quick Google search works well).

Before you check out, please:

• Check expiration dates on our website.
• Confirm the product form, such as liquid, solid, tablet, softgel, gummy, or powder.
• Review the product condition, including whether an item is sticky, cracked, broken, or stained.
• Go over your cart carefully more than once to avoid ordering errors.

Your waybill details will be sent to your email within 72 hours of placing your order. Before reaching out to us, please check your inbox as well as your spam/junk folder.

Our website doesn't select your delivery fee automatically, so you'll need to choose the zone that matches your shipping address yourself. Selecting the wrong zone will delay your order.

Our delivery fees are based strictly on location, and the website does not select your zone automatically. Please choose the zone that matches your shipping address.

What happens if you select the wrong zone?

1. Payment request: Our team will email you a payment link for the outstanding delivery balance.
2. Order cancellation: If you decline to pay the correct fee, we will unfortunately have to cancel your order, as we cannot ship at a loss.
3. Deduction: We will already have incurred non-refundable processing charges, and our staff may have started picking and packing your order. If your order is cancelled, your refund will be issued minus the standard cancellation fee (₦1,500 or 3%, depending on your order value).

Why is there a fee if I simply made a mistake?

We understand that mistakes happen, but every transaction costs our business money right away:

• Non-refundable processing charge: The moment you pay, the payment processor takes its merchant fee. For example, on a ₦30,000 payment, that fee is not returned to us when we refund you in full, so the error would leave us out of pocket.
• Labor and materials: To ship quickly, our team often pulls your item from the shelf, prints the delivery label, and prepares the packaging within minutes of your order.
• Administrative cost: Reversing a transaction and restocking items takes time and labor that have already been spent on your behalf.

In the end, a wrong zone selection costs our business more than the fee you are charged. We deduct this small amount only to cover the direct losses from processing charges and wasted materials.

Refund timeline

All refunds are processed through Paystack. Once your cancellation is approved, please allow 1-7 working days for the funds to reflect in your bank account.

You'll receive an order confirmation email from Medit Health with your complete order details and estimated delivery timeline. Please make sure you're available to receive your order within that period.

You'll receive an order confirmation email from Medit Health with your complete order details and estimated delivery timeline. Please make sure you're available to receive your order within that period.

This rarely happens, but if you receive a wrong item, please contact us as soon as your order arrives by replying directly to your order confirmation email. Include a photo of the products you received, and we will correct the error.

Our current delivery timelines are:

• Oyo State: Within 2-3 business days.
• Other states:
  
  DHL/FedEx: Within 10 business days.
  GUO/GIG Logistics: Within 7 business days.
  
  

Please note that actual delivery times depend on your city and the logistics company's schedule.

If you have questions not covered here, please contact our team at:

Email: medithcare@gmail.com